We understand that life can sometimes get in the way of your plans, and flexibility is essential. That's why we provide our clients with the right to postpone their subscription plan renewal for up to 2 months, allowing you to adapt to your changing circumstances.
It's worth mentioning that while we strive to provide stable pricing, we cannot guarantee that the price will remain the same in the future. Factors such as different discounts or unexpected changes may influence the price.
To postpone your subscription plan, please follow these simple steps:
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Contact our customer support team at hello@bioma.health.
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In your email, make it clear that you are requesting a postponement of your subscription renewal.
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Specify the duration for which you wish to pause your plan (up to 2 months).
Our dedicated customer support team will be more than happy to assist you with this process. Please ensure that you reach out to us at least a few days before your next scheduled renewal to allow for a smooth transition.
Additionally, you can postpone the subscription renewal yourself via the self-service platform here: Sign-up
If you already have an active account, please login here: Login
Please be advised that making a purchase does not automatically generate a personal account, you need to sign up under the email address, under which the orders were placed.
Once the required information to sign-up is filled, you will receive a confirmation email to activate your account and the link is valid for 30 minutes. If the link is not used within 30 minutes, you will need to go through the sign-up process again.